These terms apply whenever you book an appointment with OTB Mobile Detailing ("we," "us," "OTB"), whether through otbmobiledetailing.com or by phone or text. Booking an appointment means you agree to them.
Booking & pricing
Every price on this site is published up front, by vehicle size, so there's no quote to wait on. Booking online reserves your appointment — no payment is collected or charged through this website at any point in that process.
The price quoted at booking assumes a vehicle in normal condition. It may increase if your vehicle needs extra work, based on the published condition fees:
- Extra dirty: $50
- Excessive dog hair: $50
- Bodily fluids: $100+
- Interior mold removal: $100+
- Exterior mold / algae: $50
Add-ons like headlight restoration and carpet extraction are quoted as a starting price and may cost more depending on severity, as noted on the pricing page and the booking form. We'll always let you know before doing any extra work that costs more than what you booked.
Quick Detail eligibility
The Quick Detail package is reserved for clients that have booked a detail service with OTB Mobile Detailing within 3 months prior to the appointment, or who can provide evidence of proper regular maintenance of the vehicle.
Payment
Payment is due once service is complete. We'll arrange payment directly with you at that time — this website does not process or store any payment or card information.
Access & service area
We're a mobile service — we bring our own water and power, so you just need to provide reasonable access to your vehicle (a driveway, parking spot, or similar) at the address you booked. If we can't access your vehicle at the scheduled time, we may need to reschedule.
Weather & rescheduling
If weather or another circumstance outside our control affects your appointment, we'll work with you to reschedule it. If you need to reschedule or cancel, please let us know as soon as you can so we can offer that time to another client.
Your vehicle
Please point out any pre-existing damage, aftermarket parts, or delicate surfaces before we start, and remove valuables and personal items from the vehicle ahead of time. We take care with every vehicle we work on, but we're not responsible for pre-existing damage, mechanical issues, or items left inside the vehicle.
We reserve the right to decline or stop a service if a vehicle's condition poses a safety risk, requires work outside what was booked, or falls outside the eligibility of the package selected (see Quick Detail eligibility above).
Text messages
Booking a service means you'll receive a confirmation text and a reminder text ahead of your appointment, since those relate to a service you requested. Promotional texts are separate and only sent if you opt in when booking — reply STOP anytime to stop them. See our Privacy Policy for more detail.
Referral program
If you refer someone who books using your referral code, both of you become eligible for the reward described at booking. Since there's no payment step to apply a reward automatically, rewards are applied by us directly once both appointments are complete.
Limitation of liability
To the fullest extent allowed by law, our liability for any claim related to a service is limited to the amount you paid for that service. We are not liable for indirect, incidental, or consequential damages.
Governing law
These terms are governed by the laws of the State of North Carolina.
Changes to these terms
We may update these terms from time to time. The date at the top reflects the most recent revision.
Contact us
Questions about these terms? Reach us at contact@otbmobiledetailing.com or (984) 789-5145.